Refunds are processed after the item has been inspected. The original credit card is credited. For check payments, you will be mailed a refund check.
Refused Product Policy
The customer is responsible for freight costs both ways and 15% restocking applies for all refused products that have left the warehouse.
The customer is responsible for freight costs both ways and 15% restocking applies for all canceled orders that have left the warehouse. $50 processing charge for cancellations of ordered products that have not left the warehouse.
- Pride Leather Lift ChairsLeather lift chairs are custom made to your order and as such there are no returns accepted on this product.
Cancellation fee is $200.00 on Leather Lift chairs after 24 hours from the date of order.
- Bathtub Lifts - Bath Lift Chairs
Bath Lifts are Non-Returnable.
- Seat LiftsSeat Lifts Are Non-Returnable.
- Toilet Seat LiftsToilet Seat Lifts Are Non-Returnable.
- Lift Chairs
For all orders you have 10 days from the date your lift chair arrives to inspect it for damages or defects. In the case that you find any damages or defects, your chair will be repaired or replaced at no cost to you by the manufacturer.
We cannot accept returns on custom orders. Cancellations can only be made on custom orders if the chair has not gone into production. A lift chair is considered a "custom order" when there is a fabric upgrade and/or there is an addition of optional features. This means that any lift chair that is ordered with fabric upgrades such as vinyl, suede, leather, Promessa, or Brisa or any chair that is ordered with fabrics from other lines, known as crossover fabrics, cannot be returned. We apologize for this strict policy, but customized lift chairs can not be resold.
For all standard lift chair orders (not involving damages or defects) you have 10 days from delivery to decide if you would like to return your lift chair. Please call our customer service number at 1-800-736-0214 to make a return. We will provide you with a return authorization release form by email or fax. Please sign this form and return it to us and we will provide you with a return authorization number. You will be required to pay for packing and shipping the lift chair. Once the chair has been delivered to the manufacturer and determined to be in like new condition you will be refunded the purchase price minus a 15% restocking fee and a minimum $190.00 freight charge.
- Shiatsu Massage Recliners
Shiatsu Massage Recliners Are Non-Returnable.